Refund Policy

Every new centre can use CenterNest free for 30 days, without entering a payment card, so you can be sure it suits you before you pay anything.

If you are not happy, for any reason, you can ask for a full refund within 14 days of any payment for CenterNest — your first payment and every renewal, monthly or yearly. You do not need to explain why.

You can also cancel at any time, and you will not be charged again.

You can cancel from Settings → Billing in the application. Your plan stays active until the end of the period you have paid for. After that your account becomes read-only: you can still sign in and export all of your data.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are issued by Paddle. You can ask in either of two ways:

• write to us at support@getcenternest.com with the email address of your account, and we will arrange it with Paddle; or
• contact Paddle directly through the link in your payment receipt email, or at paddle.net.

Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. When a payment is refunded, the plan it paid for ends.

This policy does not take away any right you have under the consumer law of your country, or under Paddle’s buyer terms. See also our Terms of Service.