Terms of Service

These Terms of Service (“Terms”) govern your use of CenterNest. They are an agreement between you and Sara Abdelwahid, an individual sole trader based in Marrakesh, Morocco, trading as CenterNest. Please read them carefully.

By creating an Account or using the Service, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.

• “We”, “us”, “our” means Sara Abdelwahid, an individual based in Morocco, trading as CenterNest.
• “Service” means the CenterNest website (getcenternest.com) and application, an online tool for managing tutoring and training centres.
• “Centre” means the school, centre or organisation that creates an Account.
• “Account” means a unique account created for you to access the Service.
• “You” means the person using the Service, or the Centre on whose behalf that person uses it.
• “Content” means any text, images, files or other data that you enter or upload into the Service, such as student records or your logo.
• “Subscription” means a paid plan that gives access to the Service for a billing period.
• “Country” refers to the Kingdom of Morocco.

• You must give accurate, complete information when you create an Account, and keep it up to date.
• The person who creates the Account is its administrator, and is responsible for every user they invite and for what those users do in the Account.
• You are responsible for keeping passwords secret and for all activity under your Account. Tell us at once at support@getcenternest.com if you think someone has accessed it without permission.
• You must be at least 18 years old and able to enter into a binding contract.
• You may not use another person’s name, or a name you have no right to use, for an Account.

Every new Centre gets a free trial of 30 days with no payment card required. When the trial ends, the Account becomes read-only until you choose a Subscription: you can still sign in, view and export your data, but you cannot add or change records.

Some parts of the Service are available only with a paid Subscription. Our plans, their limits (such as the number of active students or users) and prices are shown in our pricing section. Prices are in US dollars.

• Billing. Subscriptions are billed in advance, monthly or yearly, depending on the plan you choose.
• Automatic renewal. At the end of each billing period, your Subscription renews automatically for the same period, unless you cancel before it ends.
• Payment processor. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s buyer terms also apply to your purchase.
• Taxes. Prices are shown before tax. As Merchant of Record, Paddle calculates and adds sales tax or VAT where the law requires it, and shows it at checkout before you pay.
• Failed payments. If a renewal payment fails, Paddle will try again. If it still cannot be collected, your Subscription ends and your Account becomes read-only until you subscribe again.
• Price changes. We may change our prices. A new price applies to you only from your next renewal, and we will tell you by email at least 30 days before it does.
• Cancelling. You can cancel at any time from Settings → Billing. Your plan stays active until the end of the period you have already paid for, and is not renewed after that.
• Refunds. Refunds are covered by our Refund Policy.

We do not sell physical goods; the Service is software provided online.

The Service lets you create and upload Content. Your Content belongs to you. You give us permission to store, copy, display and process it only as needed to provide the Service to you, for example to save your records, show them to your users and include them in your exports and backups. This permission ends when your Content is deleted from the Service.

You are responsible for your Content. You confirm that:

• you have the right to upload it, including any logo or image;
• where it contains personal data, you have the right to enter it — for example the consent of students or their parents where the law of your country requires it;
• it is not illegal, defamatory, hateful or harmful, and does not infringe anyone’s rights, including copyright and privacy.

We do not review Content before it is uploaded, but we may remove Content that breaks these Terms. You can export all of your Content at any time from Settings → Database, including while your Account is read-only.

You agree not to:

• use the Service for anything illegal or fraudulent, or to store data you have no right to hold;
• use the Service to send spam or unsolicited messages;
• upload or share material that infringes anyone’s copyright, trademark or other rights;
• try to access another Centre’s data, or to break or bypass the Service’s security;
• upload viruses or other harmful code;
• overload the Service on purpose, or use automated tools to scrape it;
• copy, resell or rent access to the Service without our written permission.

If you break these rules we may suspend or close your Account. Where it is reasonable, we will warn you first and give you a chance to export your data.

The Service and its original content (other than your Content), features and functionality — including the CenterNest name, logo, design, text, graphics and software — are and will remain the exclusive property of Sara Abdelwahid. They are protected by copyright, trademark and other laws of Morocco and other countries. You may not use our name, logo or trademarks without our prior written permission.

Your Subscription gives you a personal, non-exclusive, non-transferable right to use the Service for your Centre while these Terms apply. It does not give you ownership of any part of the Service.

We welcome your ideas and suggestions. If you send us feedback, you agree that we may use it to improve the Service, without any obligation to pay you or to give you credit. You keep any rights you have in it, but you give us a free, worldwide, permanent licence to use it.

The Service may contain links to websites or services we do not own or control, such as Paddle’s checkout. We are not responsible for their content, privacy policies or practices, and we encourage you to read their terms before using them.

We work to keep the Service available and your data safe, and we take regular backups. We do not guarantee that the Service will be uninterrupted or error-free; it may be unavailable, for example during maintenance or because of problems with our hosting providers. We may improve or change features over time; if we remove something important to paid plans, we will tell you in advance.

The Service is provided “as is” and “as available”, as explained in our Disclaimer. As far as the law allows, we are not liable for indirect or consequential losses such as lost profits, lost revenue or lost data, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

You can stop using the Service at any time and ask us to delete your Account by writing to support@getcenternest.com.

We may suspend or end your access to the Service if:

• you materially break these Terms;
• a payment is not made (in which case the Account first becomes read-only, as described in section 5);
• we reasonably suspect fraud, or your use puts the security of the Service or other users at risk;
• you repeatedly break these Terms after we have warned you.

Where it is reasonable, we will warn you first and give you a chance to export your data. If we decide to stop offering the Service, we will give you at least 30 days’ notice so you can export your data.

We may update these Terms. We will post the new version on this page and change the “Last updated” date. If a change is significant, we will tell Account administrators by email or in the Service at least 30 days before it takes effect. Continuing to use the Service after that means you accept the new Terms.

These Terms are governed by the laws of the Kingdom of Morocco. If a disagreement arises, please contact us first and we will try to resolve it informally. If we cannot, the competent courts of Morocco will decide, unless the law of your country gives you the right to go to your own courts. If any part of these Terms is found invalid, the rest stays in force.

If you have any questions about these Terms, you can contact us by email: support@getcenternest.com.